I previously stayed at another Two Casitas property in Santa Fe back in April of 2025 (Luna Historic Adobe), had a great experience, and felt very comfortable booking with them again. However, the experience at Wisteria was not nearly as good. The photos of the front yard are misleading. The photos show lush greenery, a colorful birdbath, and a vibrant outdoor space. In reality, the yard is somewhat rundown with dying vegetation and the outdoor furniture is in need of a refresh. We arrived a few minutes after the posted 4pm check in time. Two Casitas knew we would be there at 4pm because I also ordered a charcuterie board from their preferred vendor to be delivered at that time. We arrived to find the cleaning crew parked in the only designated spot for the unit. Clearly, they just arrived and were barely getting started with the process. I asked for an 11am checkout on day of departure after explaining the issue at check in which was denied with no reference to check in snafu
Response from Two CasitasThank you for your review. We’re grateful you returned to stay with Two Casitas and regret that Wisteria did not meet the same expectations as your previous visit. We appreciate your feedback about the outdoor space and the check‑in experience, and we’ll share it with our team for improvement. We’re happy to accommodate late check‑out whenever possible, but unfortunately we’re unable to do so when another guest is scheduled to arrive the same day. We hope to welcome you back for a smoother stay!