Cute casita
Original plan was 3 adults but thank goodness only 2 stayed. Listing states air conditioning and I called managers to ask if it was central air. I was told it was but arrived to find one window unit that worked properly. Other bedrooms AC was located in a laundry closet. The floor heater was on without any information about it making the entire house heated in late June! We requested fan but it came late the next day. Owners of property were out of town but very apologetic when they returned. Managing company was useless.
Thank you for sharing your feedback. We take great care to provide accurate descriptions for our listings, and we sincerely apologize that your experience didn’t align with your expectations. The house indeed features air conditioning, including a portable AC unit in the left bedroom and a window unit in the right bedroom. These amenities have consistently received positive feedback from previous guests. Regarding the heating issue, we regret that we only learned about it months after your stay. We checked our records and didn't find any record of you reporting the issue during your stay. Unfortunately, without timely notification during your visit, we couldn’t address it promptly. Despite this, we sincerely hope that your recent experience won’t discourage you from considering other Two Casitas properties in the future. Your feedback matters to us, and we are actively working to improve our service based on the concerns you’ve raised.