The house was very nice and as shown in the pictures (almost). Let me start out with the negitives, there are only two. First one, the bed was NOT comfortable. Mattress needs updating. This is just our opinion as I saw nothing mentioned in the other reviews about the bed. Second, the listing stated a washer & dryer. The dryer had been removed and no mentioned of that deletion. When we checked in we sent a text to Two Casitas mentioning there was no dryer. While that may not be important to a lot of people, we were counting on the washer & dryer so we could pack lite as we continued our traveles with clean clothes. No response from Two Casitas.
On the positive side the house was very welcoming and spacious. The large skylights in the livingroom were beautiful and let so much light in. The patio was very nice but since it rained every day we were there, we could not use it. The home had books to read, large TV in living room with Directv. The kitchen was fully equiped with a large stove. (we did not cook, we wanted to eat the local fare). The bathroom was adequate for two people. Well stocked with extra towels and toilet paper. The shower worked fine and plenty of hot water. The home is in a residential community which is very quiet and easy to access. Because of the rain, we drove everywhere, but in good weather you could walk to the plaza if desired.
Response from Two CasitasRichard, our team very much values your feedback and we appreciate you sharing it with us. We're so sorry that the bed wasn't comfortable for you. While we haven't received other complaints recently, It is difficult to find a bed that works for every guest, and if we continue to receive complaints, we will encourage the owner to replace it. On the note of you getting no response to your text about the dryer, we apologize very greatly for that. Our team does its best to ensure all of our guests are taken care of, and it is absolutely not okay that you did not receive a follow up about your issue, or informed about the dryer not being there. It was taken from the home because it was in need of a repair. This is not typical of our service and we will look into what happened here. Regardless, we're so happy to hear that you were able to enjoy the other amenities this home offers. The location is fantastic for being near all the local hot spots, and the comfort this home offers cannot be beat.
