Place was great, we would stay there again!
Two Casitas Reviews
Every review below was left by a guest after a stay with Two Casitas — 5,414 reviews so far, averaging 4.90 out of 5. The most recent review is from October 2026.
Just minutes from the Plaza, the location is quiet but steps from the restaurants, glares and festivals. We had a family reunion so it was perfect with bedrooms/baths for all. Large dining table made it feel like home. Highly recommend
Amazing place, -had all amenities, utensils, etc. (tasteful and top quality) that one might possibly need. A few considerations - cooling was through water cooling and not typical AC so it took a little time to cool down during the day time. While upper rooms take time to cool, lower living area becomes very cold as it is common cooling system for the house. But once we understood the system, we were fine with it. Secondly, there is a long staircase, which we did not realize while booking with elders and toddler. Good thing, toddler learned to climb stairs but had to be monitored more than usual. Thirdly, the house is on a slope. We were commuting by car but might be tiring for someone who intends to explore on foot. Otherwise it is one of the most beautiful and comfortable places we've airbnb'd!
This was the perfect place to stay! Very clean and comfortable. Easy check in and hosts were easily available to answer questions. Walkable to shops and restaurants. We had a great trip and will be back! Thank you!!
Toilet in master runs constantly there needs to be a full length mirror, either centrally located outside of the bedrooms or in each bedroom;Add lighting from the parking areas along the entrance… There is no light when you’re coming in in the evenings;Rugs! All rugs need to be secured to the floor. They are a trip hazard! Such a beautiful place…we had a wonderful stay…thank you
Toilet in master runs constantly there needs to be a full length mirror, either centrally located outside of the bedrooms or in each bedroom;Add lighting from the parking areas along the entrance… There is no light when you’re coming in in the evenings;Rugs! All rugs need to be secured to the floor. They are a trip hazard! Such a beautiful place…we had a wonderful stay…thank you
Our Kiva Fireplace rental in Santa Fe was absolutely fabulous! The location was an easy walk to Canyon Road and just a short distance from the Santa Fe Plaza. The unit was beautifully decorated, incredibly comfortable, and truly felt like a little slice of heaven to return to after long days of exploring. I would highly recommend this location to anyone looking to treat themselves to a luxurious Santa Fe stay!
My family had a very pleasant stay. Location is excellent, house well equipped and nicely decorated. No hesitation in recommending.
Great views. Rooms were perfect. Steam in the Master shower - the bomb. Highly recommend.
Lovely home with lots of character and charm, convenient to Old Santa Fe and lots of local spots. Kitchen was well stocked and beds were comfy. Would certainly book it again!
We enjoyed staying close to the Plaza, Railyard and restaurants. Apartment is beautiful and well organized with all essentials. It was enough space for a couple. Thank you.
A great location close to town on a quiet suburban street. The house’s lay out made traveling with my whole family easy. The younger kids could hang out in the downstairs area while the older folks stayed upstairs to go to sleep early. But everyone loved the big dinner table and fire pit outside!
Great location. We enjoyed our stay and would recommend to others
Lovely casita. Quiet side street but walking distance to the plaza. We would love to stay again. Thank you.
Such a lovely home. It was perfect for us. We went on a busy weekend. It was close enough to the plaza for us to get there within a couple minuets by car but still far enough to enjoy some quiet time. Super clean and cozy. Thank you so much.
The koi pond and water sounds on the pond so relaxing. The hot tub relaxing and robes were provided. The kitchen was stocked with all cooking equipment. Very quiet and private location. The owner response was quick and polite. I highly recommend this Airbnb. Oh and it’s walkable to downtown Santa Fe.
We enjoyed our stay very much! Close walking distance to the heartbeat of Santa Fe.
Response from Two Casitas
Nancy, being steps from the heart of Santa Fe is one of those things that genuinely shapes a trip, and it sounds like it did exactly that. Hope the city pulls you back soon.
We enjoyed our stay very much! Close walking distance to the heartbeat of Santa Fe.
Response from Two Casitas
Nancy, being steps from the heart of Santa Fe is one of those things that genuinely shapes a trip, and it sounds like it did exactly that. Hope the city pulls you back soon.
Unfortunately, I did not have a good experience at this property. It is priced at the high end relative to other options in Santa Fe, but the condition upon arrival did not meet my expectations based on the listing and overwhelmingly positive reviews.
The biggest issue was the AC. The home uses two portable units, which were insufficient during my Labor Day stay with temperatures in the high 80s. The AC had not been turned on before arrival, and the house was extremely hot. The window insert on one unit had also come apart, requiring me to duct-tape it back together myself.
For the entirety of my stay, the house remained uncomfortably hot, and I contacted the host but did not feel the response adequately addressed the situation. I contacted Airbnb directly that first night; they reimbursed my stay, and I left after one night of a planned seven-night stay.
Based on my experience, I would not stay here again.
Response from Two Casitas
Jonathan, we’re sorry the stay did not meet your expectations, but we do want to provide important context for future guests reading this review.
The listing clearly discloses the home's A/C setup, including that cooling is provided by two portable A/C units rather than central air. We understand that this type of cooling may not be suitable for every guest, particularly during warmer weather, and we encourage guests for whom central A/C is important to carefully review the listed amenities before booking.
Jonathan contacted us on his first evening to report that the home was too warm and that one of the A/C window connections was broken. We apologized, immediately escalated his concerns to our local team, and offered to have the A/C inspected the following day, as a technician was not available late that evening. It was 74 degrees at the time, and we explained to him that the home would cool down quickly if he opened a few windows and got a cross-breeze going, but he refused to do so, and instead responded with a Chat-GPT screenshot saying that a home would not cool down for 6-10 hours with all doors and windows were left closed.
Unfortunately, our attempts to offer solutions were met with increasingly confrontational messages, and Jonathan chose to cancel his reservation the following morning rather than allow us the opportunity to inspect or address his concerns during his stay.
Our team inspected the home immediately after his departure. The A/C was operating properly, and contrary to what was reported to us, the vent connection was not disconnected or broken. Jonathan had deliberately applied duct tape to the window installation in a manner that created the misleading impression that it reflected a makeshift repair performed by our team. He specifically messaged us “You don’t want the picture of this AC unit in your review - trust me. This is Mickey Mouse AC.”
Although the home's A/C was functioning as intended and accurately represented in the listing, Two Casitas nevertheless voluntarily provided Jonathan with a full refund for his entire seven-night reservation, including the night he occupied the home. This was offered as a customer-service gesture after Jonathan chose to cancel his stay.
We were also disappointed by the manner in which the home was left. After Jonathan cancelled his reservation, his access code automatically deactivated. Rather than allowing us an opportunity to assist with the lock, he intentionally left the front door wide open, notified us that he was doing so, and departed, leaving the property unsecured for our local team to address.
We take legitimate guest concerns seriously and will always work to resolve problems when they arise. In this instance, however, the A/C configuration was clearly disclosed before booking, the equipment was confirmed to be functioning properly, we offered assistance when the concern was raised, and we voluntarily refunded the guest's entire stay. We believe prospective guests deserve that context when considering this review.
Unfortunately, I did not have a good experience at this property. It is priced at the high end relative to other options in Santa Fe, but the condition upon arrival did not meet my expectations based on the listing and overwhelmingly positive reviews.
The biggest issue was the AC. The home uses two portable units, which were insufficient during my Labor Day stay with temperatures in the high 80s. The AC had not been turned on before arrival, and the house was extremely hot. The window insert on one unit had also come apart, requiring me to duct-tape it back together myself.
For the entirety of my stay, the house remained uncomfortably hot, and I contacted the host but did not feel the response adequately addressed the situation. I contacted Airbnb directly that first night; they reimbursed my stay, and I left after one night of a planned seven-night stay.
Based on my experience, I would not stay here again.
Response from Two Casitas
Jonathan, we’re sorry the stay did not meet your expectations, but we do want to provide important context for future guests reading this review.
The listing clearly discloses the home's A/C setup, including that cooling is provided by two portable A/C units rather than central air. We understand that this type of cooling may not be suitable for every guest, particularly during warmer weather, and we encourage guests for whom central A/C is important to carefully review the listed amenities before booking.
Jonathan contacted us on his first evening to report that the home was too warm and that one of the A/C window connections was broken. We apologized, immediately escalated his concerns to our local team, and offered to have the A/C inspected the following day, as a technician was not available late that evening. It was 74 degrees at the time, and we explained to him that the home would cool down quickly if he opened a few windows and got a cross-breeze going, but he refused to do so, and instead responded with a Chat-GPT screenshot saying that a home would not cool down for 6-10 hours with all doors and windows were left closed.
Unfortunately, our attempts to offer solutions were met with increasingly confrontational messages, and Jonathan chose to cancel his reservation the following morning rather than allow us the opportunity to inspect or address his concerns during his stay.
Our team inspected the home immediately after his departure. The A/C was operating properly, and contrary to what was reported to us, the vent connection was not disconnected or broken. Jonathan had deliberately applied duct tape to the window installation in a manner that created the misleading impression that it reflected a makeshift repair performed by our team. He specifically messaged us “You don’t want the picture of this AC unit in your review - trust me. This is Mickey Mouse AC.”
Although the home's A/C was functioning as intended and accurately represented in the listing, Two Casitas nevertheless voluntarily provided Jonathan with a full refund for his entire seven-night reservation, including the night he occupied the home. This was offered as a customer-service gesture after Jonathan chose to cancel his stay.
We were also disappointed by the manner in which the home was left. After Jonathan cancelled his reservation, his access code automatically deactivated. Rather than allowing us an opportunity to assist with the lock, he intentionally left the front door wide open, notified us that he was doing so, and departed, leaving the property unsecured for our local team to address.
We take legitimate guest concerns seriously and will always work to resolve problems when they arise. In this instance, however, the A/C configuration was clearly disclosed before booking, the equipment was confirmed to be functioning properly, we offered assistance when the concern was raised, and we voluntarily refunded the guest's entire stay. We believe prospective guests deserve that context when considering this review.